At the travel agent
Arranging a trip
Good morning, Sir
…how can I help you?
Well, I have sometime off work next month
…and I was thinking of going to Australia
That sounds great
…how long is your vacation?
Just one week
…my last day at work is 26th of July
…and I go back on the 3rd of August
Ok. Here’s our Sydney brochure
…have a look and see if there’s a hotel that
you like
This one is good. The Four Seasons hotel
…It’s expensive but I’ve been told it’s very
nice
Yes, it’s a very high class hotel
…I’m sure you’ll enjoy your stay there
Would you like me to make the booking now,
sir?
Yes, please
Giving personal information
I just need to take some personal information
…what’s your full name?
Marden Andrew White
And your address?
…and your telephone number ?
Do your have a daytime number I can call if
necessary?
Will you be traveling alone, Mr White?
Yeap, just me
Ok. You finish work on Friday the 26th
So shall I try to book your flight for the next
day?
Yes, please and return flight on Saturday the
3rd of August
Booking a flight
I just check availability
Ok
There’s a seat available on the Quartet
Airway Flight
…but there a 3 hour stop over in Singapore
Is there a direct flight that I can take?
Yes, Malaysian airway
…that flight departs at 7 o’clock on Saturday
morning
…and arrives at Sydney at 6.30pm local time
That sounds better but it’s a little longer than
I thought
Well, it’s an eight hour long flight
…don’t forget the time difference
…all the times given are local time
– Oh, yes, that’s right
…they’re 3 hours ahead, aren’t they?
…can I have the details of the return flight?
Certainly
That flight departs at 6pm and arrives in
Bangkok at the same night
…shall I reserve a seat for you?
Yes, please
Making a hotel reservation
Now let’s reserve a room for you at the Four
Season
…do you want a single or a double room?
A single room will be fine. Thank
…will I have the view of the harbor?
Oh, yes. Room with harbor view
…they have a room available
…shall I make the confirmation?
Yes, go ahead
Ok. So now you have a room at the Four
Seasons from Saturday the 27th of July until
Saturday the 3rd of August
That’s great
…can I pay by credit card?
No problem
Here’s my card